I am Robin, a senior Digital Designer making products and services that really work for people, and the planet.
Design research, journey mapping, blueprinting, personas and user group definition. Creation of high-level experience propositions, to-be service blueprints and prototypes always working with customer experience, business, and product teams. Iteration through research, and collaboration with project teams to translate the experience vision into individual touchpoints and end-to-end experiences.
User research, construction of user flows, information architecture, low to high-fidelity prototypes, and usability testing. UI design within existing design systems, and collaboration with customer experience, product and tech teams to move from concept to build via testing and product iterations. For smaller web projects, I do custom Squarespace, WordPress, and CSS/HTML.
Graphic and Visual Design
Brand identity and logo design, illustration and creative typography. Visualisation of data, concepts and processes to make ideas tangible, and easier to validate with colleagues and users. Icon design, layout and print design. I am proficient with the Adobe Creative Suite, and deliver high-quality design at speed.
Design Management and Leadership
Setting up, growing, and developing hybrid, and multidisciplinary design teams. Defining a design, and management system that matches your team’s needs. Onboarding and offboarding processes. Keeping your team connected, inspired, happy and on track through facilitation, coaching, and mentoring.
☟ How I work
Understanding human needs and the context in which services are used is fundamental to building solutions that add value and stay relevant today and in the future. Whether it’s collaborating with colleagues, researching with users or dealing with clients, I always focus on the human side of business to establish a straightforward, caring and comfortable working environment.
I am very organised and love mapping, and rethinking processes to reduce waste, minimise frustration, and make things better for everyone involved. I am always happy to share my methods and adapt to existing ones to stay in perfect sync with the people I work with. I love dynamic, high-speed working environments and a healthy life/work balance.
I have led teams, projects and countless workshops with people from all over the world. I adapt my ways of working to match the nature of projects, and the digital maturity of the organisations and people I work with. I always ensure that everyone is included, and we get the most value out of the collaboration.
I have planned, managed and worked in agile projects. I am very comfortable working in sprints through all phases of the design and development process, from research, concept design and testing all the way to development sprints, usability testing and product iteration.
I usually apply a day rate which reflects the market average. I am open to discussing a whole-project budget. I can time-track, and provide a detailed cost breakdown for transparency. I want to work on more positive impact projects. If you are trying to do good for people and the planet, don’t worry about the money! Tell me about your project and we’ll find a way to make it work.